How to Create Feedback Forms and Questionnaires with Google Docs

Google Questionnaires and Polls for Sites with Google Drive Form

Sooner or later every small (and not very small) business owner faces this point – need for feedback about products, services or just website functioning, ordering, etc. To extract this useful info, web forms and feedback questionnaires were invented. But did you know that you can develop this part of your website on your own and without special skills?

There are several ways to develop a web form for your website. And if it is built with the help of some popular CMS (Joomla, Drupal or WordPress) you can easily find the corresponding plugins and components to build your feedback form. We already told you about a free poll maker app for WordPress called PollDaddy, but today we’ll review an ideal poll solution for websites based on a free Google Sites platform – Google Drive (Docs) Forms.

Google Docs also counts if you plan to build and insert a form on your website. Below, you’ll find some important information about web forms and a step-by-step user guide.

Why You Need Web Forms

First, let’s clear and list the situations when a website owner needs a web form or feedback field.

  • Contact form for the users to send their questions and concerns;
  • Feedback form or order form filled out by customers (for example, a request to call back);
  • Questionnaires to conduct a poll on some interesting topics.

Web Form Advantages for Website Owners

Google Docs is a flexible tool that enables you to build a poll or a feedback form in no time.

  • You don’t deal with HTML;
  • There’s no need to support a constant connection with your data base;
  • You don’t waste time on looking for CMS plugins and components;
  • If the traffic load is great, Google servers will be able to support it;
  • All the data filled in by your users will be collected in your Google account.

Where to Start

  • Open your Gmail inbox (if you already have one, otherwise you’ll have to register a Google account);
  • In the upper horizontal bar, select Drive;

Google Drive

  • The Drive page opens. In the left vertical bar, click the Create button and select Form in the drop-down menu. A free web form Google Docs editor opens.

Google Docs editor

  • Enter the name of the future web form and select a theme. Click the OK button to go to the Edit page.

Selecting Google Form Theme and template

  • Start filling in the fields for your first question. The interface is so intuitive and user-friendly that you won’t face any problems while editing the form.

Adding questions in questionnaire form of Google Docs
To edit a question, hover the mouse over the question section. Click the Pencil icon and add corrections. Don’t forget to click the Done button to save changes.
how to editt a question and answer in Google Form
You can change a question text, section titles, descriptions, as well as a question type (Google offers a set of 7 question types) anytime. Check the Required question box if you consider the question important and don’t want your users skip it.
Adding questionaire answers and editing them in Google Docs
Note. When choosing an option where the user responses are stored, think it over. You can check the New sheet in an existing spreadsheet, so that the answers will be saved in one document together with the poll. Or you can select the New spreadsheet and in this case Google creates a new document with the same name and the Responses extension.
Saving questionaire results in Google Drive spreadsheets

  • To see the resulted web form, click the View live form button.

Preview of created questionaire via Google Drive Forms

  • Your poll will open in the next tab of your browser. You can check the live view anytime you wish, even while you’re editing the form.

Preview of questionaire with custom design in Google Drive

How to Finish Your Work and Embed Questionnaire/Poll Form on Your Site

  • View settings. You can make your web form visible for all users (uncheck all boxes), or you can make your web form available only for a certain user group (to fill in the form, users will have to be authorized).
    Note. Be very careful. If you make a mistake when checking / unchecking these boxes, your poll has all chances to fail because users simply won’t be able to reach the page.
  • At the bottom of the Editor page, there is an important section called Confirmation page. Here you can enter a confirmation text and check the necessary boxes in order your users were able to submit other responses, see the poll results, or edit their responses after submitting.

Confirmation page for questionaire or poll created via Google Drive Form

  • Page break. You can use this feature to write a Thank you text or maybe even provide your users with a link where they’ll be able to download some compliment from you.
  • Sending out web forms. It’s easy to send the resulted web form to your users via email or give them a link to the form page. You can also insert the web form into your website which is not very difficult.
  • Responses Statistics. Select Responses -> Summary of Responses to view the up-to-date report.

How to view questionaire or poll stat created via Google Drive Form

  • Insert forms in websites. In the upper menu bar of Google Editor, select File -> Send Form.

How to send questionaire or poll created via Google Drive Form

  • The Send Form window opens. Click the Embed button to get an iframe generated by Google.

How to embed questionaire or poll created via Google Drive Form on your site

  • Copy the resulted link and click the Done button to finish the work.

Embedding questionaire on website via Google Drive Form
To learn more about Google Editor features and settings, go to Google Support Center.

Google Form Alternatives. Other Great Web Form Builders

First and foremost, remember the motto Don’t make me think! when you think over a web form for your users. The questions should be as clear as possible. And here are three more web form builders similar to Google Forms:

Wufoo – you drag and drop the form elements to get the desired result.
Wufoo web forms, polls and questionaires maker for websites
FormAssembly – free layouts that you modify as you wish. You control your form look and content.
FormAssembly web forms, polls and questionaires maker for websites
Gravity Forms – for WordPress users. The ready web form is automatically embedded in your website design without additional efforts on your side.
Gravity Forms web forms, polls and questionaires maker for websites

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